ICT Officer
Action Against Hunger, Somalia
Job Description
Organizational background:
Action Against Hunger leads the global movement to end hunger. We innovate solutions, advocate for change, and reach 24 million people every year with proven hunger prevention and treatment programs. As a nonprofit that works across 50 countries, our 8,300 dedicated staff members partner with communities to address the root causes of hunger, including climate change, conflict, inequity, and emergencies. We strive to create a world free from hunger, for everyone, for good.
Action Against Hunger USA is part of the Action Against Hunger International network. As an independent NGO, Action Against Hunger USA currently manages operations in 8 countries: Kenya, South Sudan, Somalia, Tanzania, Uganda, Ethiopia, Zambia and Haiti. Action Against Hunger-USA has over $100 million in programs, and approximately 1,800 permanent staff based in New York City, Washington D.C, Nairobi, and country offices. Additional growth is anticipated.The ICT officer is responsible for Administering in-house and commercial Information system platforms, Ensuring the Action Against Hunger ICT standard is respected, Improving the efficiency of ICT resource use, Promoting user awareness and train users in the use of IT resources, managing telecommunications resources (radio, satellite) and managing base equipment list.
Summary of position
The ICT officer is responsible for Administering in-house and commercial Information system platforms, Ensuring the Action Against Hunger ICT standard is respected, Improving the efficiency of ICT resource use, Promoting user awareness and train users in the use of IT resources, managing telecommunications resources (radio, satellite) and managing base equipment list.
Purpose: The ICT officer will assist in insuring the most effective use of IT and telecommunication resources at the bases, especially Bay and Bakool region, while respecting Action Against Hunger standards, procedures and the security rules:
Engagement: Collaborate with ICT manager and team to improve the efficiency of ICT resources use. Engage with telecom companies and other service providers to solve ICT related problems.
Delivery: The ICT officer has the responsibility of assisting users in using ICT resources on a daily basis, to install, monitor and configure computer systems, diagnose hardware and software faults and solve technical and application problems, Supporting in the rollout of new applications and work with ICT Manager to set up new users' accounts and profiles. The expected deliverables are monthly ICT report and site visit report.
I. Essential Duties
a. System Administration and Infrastructure management
- Working with the key actors of data collection and food distribution systems (Logistics, Program.)
- Maintenance of wireless connectivity issues on mobile devices in field operations, troubleshooting where necessary.
- Synchronizing mobile data to permanent data repositories and cloud servers.
- Maintaining local networks in the bases according to standards.
- Troubleshooting and escalating network connectivity difficulties.
- Setting up conference room AV equipment for organization meetings.
b. ICT standards adherence and user training
- Installing, repairing and maintaining workstations, Tablets/smartphones, standalone and network printer and related equipment including peripheral devices and cabling according to Action Against Hunger ICT standard.
- Providing and assisting users with training relative to basic workstation operation, and minor troubleshooting;
- Ensuring workstations adhere to IT standards.
- Ensuring antivirus software usage guidelines are respected, that updates are deployed at individual workstations and that antivirus protection is constantly monitored.
- Working with ICT team to train users on the correct use of IT resources and respecting IT security rules;
- Maintaining computers and conducting daily/monthly checks to ensure that maintenance tasks have been executed.
- Ensuring ICT Induction is given to newly recruited staff.
c. Helpdesk management and technical support to users
- First Line Desktop Support.
- Manage the IT support queue and assigning tickets appropriately
- Setup and provide remote desktop support for users throughout TeamViewer or AnyDesk
- Diagnosing and solving hardware/software problems
- Providing advice and superior IT service to end users.
- Tracking and routing end user problems and requests
- Setting up and configuring new laptops and desktops
- Installing authorized software to laptops and desktops
- Ensuring security and upgrades are applied to desktops and laptops